Shipping & Delivery
Estimated delivery time to the United States:
10 - 20 Business Days
Item Processing time: 1-5 days
Verification, tailoring, quality check & packaging. Orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer and China Post process the orders, taking an additional 2–5 days.
Shipping time: Shipping times 10-21 days
This refers to the time it takes for items to be shipped from our warehouse to the destination. U.S delivery usually takes about 10–21 business days. U.S orders are shipped by ePacket, which is a US Postal Service product.
Please do note that we experience delays with holidays and Chinese new year so items may take longer to arrive.
1. Product Quality Guarantee:
If the product you receive is not as described or low quality, we promises that you may return it, receive a full refund, and that the return shipping fee will be paid by the seller. Or, you can choose to keep the product and agree the refund amount. For damaged product, see below.
2. Damaged Product Guarantee:
- 50% refund on minor damaged products
- Full refund on major damaged products
- Proof of damaged goods to be provided to firstname.lastname@example.org within 7 days after you receive the products.
- Most damage instances are from rough delivery but we promise we will do our absolute best to ensure quality protection for shipping.
3. Delivery Guarantee
- If you do not receive your purchase within 50 days, you can ask for a full refund.
- Full refund on products which get lost in transit (no recent delivery updates + delivery exceeds two months)
4. Order Cancellation Request
You may request cancellation within 24 hours after purchase. If after 24 hours your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.